Child and Family Service Hawaii
SMS Notifications

SMS Privacy Policy

SMS Notifications from Child and Family Service (CFS) Hawaii

Effective date: 8/1/2026

Child and Family Service (CFS) Hawaii is a nonprofit organization providing family and social services throughout Hawaii, including its Head Start and Early Head Start school programs. This policy explains how CFS Hawaii collects, uses, and protects information connected to our text messaging program. It applies to anyone who receives text messages from this program, including parents and guardians of children enrolled in our Head Start and Early Head Start programs, and CFS staff.

What this program is

This program sends two general types of text messages:

Information we collect

To send these messages, we collect your mobile phone number along with your consent to receive text messages (opt-in). We may also keep basic records of message delivery, such as whether a message was sent or received, so we can maintain accurate communication with you.

How we use your information

We use your mobile phone number and opt-in consent solely to deliver the program and operational notifications described above. We do not use this information for marketing or promotional purposes.

We do not share or sell your information

Your mobile phone number and SMS opt-in or consent data are not shared, sold, or provided to any third party or affiliate for marketing or promotional purposes. We only share this information with the service providers who help us deliver the text messages themselves, such as our SMS messaging platform, and only as needed to send you the notifications you have agreed to receive.

Message frequency

Message frequency varies depending on your enrollment, your role, and program activity.

Message and data rates

Message and data rates may apply. Charges depend on your mobile carrier and plan.

How to opt out or get help

You can stop receiving messages at any time by replying STOP to any text message from this program. For help, reply HELP to any message, or use the contact information below.

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with a revised effective date.

Contact us

Child and Family Service (CFS) Hawaii
Phone: 808-681-3500
Email: hsinfo@cfs-hawaii.org
Mailing address: 91-1841 Fort Weaver Rd., Ewa Beach, HI 96706